Our Privacy Policy

Your Privacy Matters

At Solace, we understand that your reflections and personal thoughts are deeply private. This Privacy Policy explains how we collect, use, protect, and handle your information when you use the Solace app. We're committed to keeping your personal reflections safe and secure.

Information We Collect

Personal Information You Provide

• Account Information: Email address and any profile information you choose to share

• Reflection Content: Your written and voice journal entries, responses to daily questions

• Voice Recordings: When you choose to use voice journaling, we temporarily process your audio to create text transcriptions

Automatically Collected Information

• Usage Data: How you interact with the app, features you use, and time spent reflecting

• Device Information: Device type, operating system, app version, and unique device identifiers

• Analytics Data: App performance, crash reports, and general usage patterns (anonymized)

How We Use Your Information

Core App Functionality

• Personal Reflection: Store and organize your journal entries and responses

• Pattern Recognition: Identify emotional trends and insights from your reflections over time

• Personalization: Provide tailored questions and gentle suggestions based on your reflection history

• Voice Transcription: Convert your spoken reflections into text for easier review and organization

App Improvement

• Service Enhancement: Improve app features and user experience

• Technical Support: Diagnose and fix technical issues

• Analytics: Understand how the app is used to make it better (using anonymized data only)

Your Data, Your Control

Data Storage and Security

• Local Storage: Your reflection content is primarily stored locally on your device

• Encrypted Cloud Backup: If you choose cloud sync, your data is encrypted and securely stored

• Industry-Standard Security: We use encryption, secure servers, and regular security audits

Your Rights

• Access: View all data we have about you

• Correction: Update or correct your information

• Deletion: Delete your account and all associated data

• Export: Download your reflection history

• Opt-Out: Disable analytics or data collection features

Data Sharing and Disclosure

We Never Sell Your Data

Your personal reflections and emotional content are never sold to third parties.

Limited Sharing Scenarios

We may share information only in these specific circumstances:

• With Your Consent: When you explicitly approve sharing

• Service Providers: Trusted partners who help operate the app (under strict confidentiality agreements)

• Legal Requirements: When required by law or to protect rights and safety

• Business Transfer: In the unlikely event of a company sale (with advance notice to users)

Third-Party Services

• Analytics: We use privacy-focused analytics that don't identify individual users

• Cloud Storage: If you enable cloud sync, we use secure, encrypted cloud services

• Voice Processing: Voice transcription is processed securely and audio is immediately deleted after transcription

Special Protections for Sensitive Data

Emotional and Mental Health Content

• Your reflections about emotions, mental health, and personal experiences receive extra protection

• This content is never used for advertising or shared with third parties

• We don't analyze this content for commercial purposes

Voice Data

• Voice recordings are processed only to create text transcriptions

• Original audio files are automatically deleted after transcription

• Voice processing happens securely and privately

Children's Privacy
Solace is not intended for children under 13. We don't knowingly collect information from children under 13. If we learn that we've collected such information, we'll delete it immediately.

International Data Transfers
If you're outside the United States, your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place to protect your data during these transfers.

Data Retention

• Active Users: We keep your data as long as your account is active

• Deleted Accounts: Data is permanently deleted within 30 days of account deletion

• Inactive Accounts: Accounts inactive for 3+ years may be deleted after notice

• Legal Requirements: Some data may be retained longer if required by law

Changes to This Policy

We may update this Privacy Policy occasionally. When we do:

• We'll notify you through the app or by email

• The "Last Updated" date will be revised

• Continued use of the app after changes constitutes acceptance

• For significant changes, we may request explicit consent

Contact Us

Questions about privacy or this policy? We're here to help:

• Email: [privacy@solaceapp.com]

• Support: Through the Solace website contact page

• Mail: 1 Spellers Court, Margate, Kent, UK

Your Rights by Location

California Residents (CCPA)

You have the right to:

• Know what personal information we collect and how it's used

• Delete your personal information

• Opt-out of sale (though we don't sell data)

• Non-discrimination for exercising these rights

European Users (GDPR)

You have additional rights including:

• Data portability

• Restriction of processing

• Right to object to processing

• Right to lodge complaints with supervisory authorities

Commitment to Your Wellbeing
Your emotional wellbeing is at the heart of what we do. This privacy policy reflects our commitment to creating a safe, secure space where you can reflect honestly without worry. Your trust is essential to us, and we're dedicated to protecting the privacy of your personal journey.