Our Privacy Policy

About This Policy

Find Solace is a journaling app provided by Intheday Ltd. This policy explains the information used to provide accounts, saved reflections, voice transcription, AI insights and paid features. Reflections can contain sensitive personal information, so please consider what you choose to record and share.

Information Used by the App

• Account information: Your email address, account identifier and profile information you provide.
• Reflections: Written entries, saved prompts, selected moods, relevant dates and AI-generated insights or summaries associated with your account.
• Preferences: Reflection categories, selected AI persona and app settings used to personalize your experience.
• Voice features: Microphone recordings and transcribed text when you use voice journaling.
• Purchases: Customer identifiers, purchase events and subscription or entitlement status used to provide paid access.
• Technical information: App, device and request information processed by the services below to operate the app and investigate failures.

Cloud Storage and Local Settings

Find Solace uses Supabase for account authentication and cloud storage of saved reflections, preferences and generated insights. Saving reflections to your account involves sending them to this backend; cloud storage is not an optional backup mode for an otherwise local-only journal.

The app also keeps settings and some account or subscription information on your device. Local caches do not replace the cloud account. Access controls restrict account data. The services providing storage and AI processing need to process information you send to them; your journal is not an end-to-end encrypted service.

AI Insights and OpenAI

AI insights are generated through OpenAI using our backend. Requests can include reflection text, saved prompts, moods, relevant dates and preferences. Weekly, monthly and yearly processing can also use summaries derived from your reflections. These inputs may contain personal or sensitive information you have written, even when an account email or identifier is not explicitly included in the AI message.

Existing app versions can request AI processing when reflections are saved or insights are opened. A separate AI permission control is not available in every installed version. If you do not want reflection content processed by OpenAI, do not save new reflections or request insights in versions that automatically use AI. Where your app provides the AI insights control, you can choose whether to allow new AI processing and change your choice in Settings. Turning it off does not recall requests already sent. Contact us if you need help understanding the options available in your version.

OpenAI processes these requests as a separate service provider. Its retention and handling of requests are separate from deleting a reflection in Find Solace. Contact us for questions about provider processing and retention.

Voice Recording and Transcription

Voice journaling uses microphone access and Apple Speech recognition to turn recordings into text. The app does not require all speech recognition to happen on your device, so audio may be processed by Apple. Transcribed text can become part of a saved reflection and can be included in AI requests described above.

Some legacy transcription integrations may send audio through our backend to OpenAI for transcription. Temporary audio files are used during recording, playback and transcription. Deletion of temporary files on your device does not establish when any audio processed by Apple is removed. You can manage microphone and speech-recognition permissions in iOS Settings.

Purchases and Subscriptions

Apple handles in-app purchases and billing. RevenueCat processes purchase and entitlement information to help Find Solace recognize paid access and restore purchases. RevenueCat customer information can be associated with your Find Solace account identifier; it should not be treated as anonymous data.

Deleting your Find Solace account does not cancel an Apple subscription. Manage or cancel subscriptions separately through your Apple account. Account deletion also does not automatically remove Apple or RevenueCat transaction and customer records.

Service Providers and Processing Locations

Supabase, OpenAI, Apple and RevenueCat process information for the functions described here. Their handling of information also depends on their services and applicable terms. Different providers can process information in different countries; the location of the main database does not establish where every provider processes or retains data.

We use account and reflection information to provide the app, save your journal, personalize prompts and insights, support paid access and respond to support requests. AI generation and the other service-provider processing above involve sharing information with those providers.

This Website

Our website loads Google Tag Manager, which can load website measurement tags. Website visits can involve technical information such as your browser, device, network address and pages visited. Website tracking is separate from the information used to save reflections in the iOS app. Contact us with questions about website cookies and tracking.

Deletion and Retention

You can request account deletion using the app's account controls or contact us for help. Successful account deletion removes the Find Solace account and associated account data covered by that deletion process. If the app reports an error, do not assume deletion has completed.

Removing active account data does not establish immediate removal from backups, operational records or separate provider systems. Retention can differ across those systems. Contact us for questions about a deletion request or information that may remain with a provider.

Your Questions and Requests

Contact us to ask about information associated with your account, request a correction or deletion, or discuss access to a copy of your information. We may need to verify your identity before acting on an account request. Contact us for these requests if the controls you need are not available in your app version.

If you have a question about a young person's use of Find Solace or information they have provided, please contact us. Age ratings shown by the App Store may vary by region and operating-system version.

Updates to This Policy

We will update this page and its date when this policy changes. Available app controls may differ between versions. A policy update is not, by itself, permission for new processing that requires a separate choice.

Contact Us

For privacy questions or account requests, email hello@findsolace.app.